KPI Framework That Linked Unit-Level Operations to Profitability
The Challenge
Leadership could see that some locations outperformed others, but the reporting they had didn't explain why. Each location tracked different metrics in different systems, making it impossible to compare performance or identify what to replicate.
What We Did
We audited their existing data sources, ran stakeholder interviews with operations and finance leadership, and designed a unified KPI framework that connected unit-level inputs (labor mix, ticket times, product mix) to margin outcomes. We deployed a Power BI environment that gave leadership a single view across all locations.
Results
Consolidated reporting across all locations
from 5 disconnected systems into one BI environment
Identified top 3 operational drivers of margin variance
enabling targeted operational coaching
Leadership alignment on 8 core KPIs
where previously each location tracked different things
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